Terms & Conditions

IT IS HEREBY AGREED BETWEEN THE COMPANY AND THE CLIENT THAT:

COMPANY OBLIGATIONS:

1. Upon full and clear instructions from the QA Local and/or Exclusive Partners, the Company undertakes to provide documentation consultancy advice and documentation assistance on how the QA Local and/or Exclusive Partners and their Clients can best comply with the documentation requirements to apply for an Australian Qualification.

CLIENTS OBLIGATIONS:

2. All information and documents provided to the Company shall be true, valid, and legal and correct in all respects. Bogus, false, or misleading information or documents, including documents of identity, is a criminal offence and can result in application being refused; and any visas granted on the basis of those documents or information being cancelled. In the event of any information and/or documents are subsequently found to be otherwise, the Company is not responsible against any liabilities, consequences or actions whatsoever.

3. The QA Local and/or Exclusive Partners shall notify the Company of any change in their Clients address, contact details or if there is any change in their Client’s circumstances, which may affect the application, within 3 (three) days of the change.

4. The QA Local and/or Exclusive Partners agrees to submit their Client’s documents to the Company within 10 (ten) working days after receiving the documentation checklist. If delayed, the Company will not be responsible for any retrospective changes in the laws, policies, procedures and regulations that may adversely affect their Client’s application. In the event of any such changes, at any given point of time, from any of the relevant authorities, the QA Local and/or Exclusive Partners then agrees to pay the appropriate fee to the relevant authorities and any related disbursements to the Company including but not limited to any and all add-on services as per actuals on behalf of their Clients.

5. Acceptable documentation formats:

Documentation	Format
Resume / CV	WORD
Passport-sized photograph(s)	JPG, GIF, PNG
Other documentation	PDF

6. The QA Local and/or Exclusive Partners is required to provide color scans of original documentation and shall ensure that copies of documentation are accepted by the Company on behalf of their Clients.

7. The maximum size of a file must not exceed 3MB.

8. The QA Local and/or Exclusive Partners and their Clients provides consent to use and publish their name and the photograph(s) and/or video(s) (which may contain their image) in any of its publications and materials (including written, electronic, or multimedia materials) for distribution anywhere in the world, for educational, promotional, or reporting purposes. The QA Local and/or Exclusive Partners and their Clients also acknowledges that they are not entitled to any remuneration, royalties or any other payment in respect of the use of the photograph(s) and/or video(s).

9. The QA Local and/or Exclusive Partner are required to track the status of their Client’s application through their Online Client Portal and to check the inbox of their registered email address on a regular basis for any communication sent by the Company on behalf of their Clients.

PROCESSING OF CLIENT’S APPLICATION:

10. The final decision on any application submitted to the relevant authorised education institute, college, university that is a registered training organisation in Australia lies solely with them and is beyond the control or influence of the Company.

11. The approximate processing time of the relevant authorised education institute, college, university that is a registered training organisation in Australia, is as per actual time taken by the institute and completely depends on the course selected by the QA Local and/or Exclusive Partners Client.

12. The QA Local and/or Exclusive Partners Client’s case is accepted by Qualifications Australia, considering the eligibility of their Clients on the day of acceptance and signing/accepting the terms and conditions of this agreement.

13. All payments due as per the terms and conditions will be paid to the Company and according to the Company’s payment terms and conditions, and the authorized payment methods.

14. The Company is only a documentation consultancy company and will not be liable or held responsible for any retrospective changes in the laws, policies, procedures and regulations that may adversely affect the QA Local and/or Exclusive Partner Client’s application to the relevant authority and/or Government department.

15. The QA Local and/or Exclusive Partners and their Clients agrees and is well aware that the Company is only a documentation consultancy firm and cannot give any type of guarantee for obtaining any type of qualification.

16. The Company will not be considered in breach of this Agreement to the extent that performance of their obligations is prevented by an Event of Force Majeure that arises after the date this Agreement is executed between the QA Local and/or Exclusive Partners, their Clients and the Company. For the purpose of this Agreement, an ‘Event of Force Majeure. means any circumstance not within the reasonable control of the Company, but only if and to the extent that (i) such circumstance cannot be, or be caused to be, prevented, avoided or removed by the Company (including but not limited to the following: acts of God; acts or omissions of any government; any rules, regulations or orders issued by any governmental authority, department, agency; fire; flood; storm; earthquake; accident; war; power outage; and (ii) such circumstance materially and adversely affects the ability of the Company to perform its obligations under this Agreement.

17. Once the QA Local and/or Exclusive Partners Client has been accepted for enrolment by the AQF accredited education institute in Australia, the service charges are not refundable regardless of the outcome of their QA Local and/or Exclusive Partners Client’s application.

18. The Company will not refund any of the total service fees and actual expenses incurred by the QA Local and/or Exclusive Partners and their Clients and will be entitled to retain full payment if:

(a) Once the QA Local and/or Exclusive Partners accept the terms and conditions of this Agreement and the QA Local and/or Exclusive Partners Clients does not wish to proceed further for any reason whatsoever.
(b) The QA Local and/or Exclusive Partners Clients voluntarily withdraws the application at any stage.
(c) The QA Local and/or Exclusive Partners Clients does not co-operate towards completion of this Agreement in any manner.
(c) The QA Local and/or Exclusive Partners Clients does not co-operate towards completion of this Agreement in any manner.
(e) The QA Local and/or Exclusive Partners and/or their Clients breaches all or any of the terms of this Agreement by providing false information and/or commits any other sort of fraud or misrepresentation or by any other means.

19. All service fees and expenses payable pursuant to this Agreement must be paid together with value added tax or any similar tax (if any) properly chargeable thereon in any jurisdiction as required.

TERMINATION

20. If this Agreement is terminated by the QA Local and/or Exclusive Partners, their Clients and/or Company for any reason whatsoever, the Company will not be liable for any refund of payment of administrative/service fees and actual expenses incurred by the QA Local and/or Exclusive Partner and/or their Clients, and the Company will have every right to recover any balance of payment or service fees due from the QA Local and/or Exclusive Partner as per the Schedule of Fees of the Company.

21. Any allegation of defamation and/or actual defamation (both oral and published statements), which causes harm to the Company, will lead to termination of this Agreement and will be filed with the Police within 10 (ten) days from the date of publication of the defamatory statement.

22. If the QA Local and/or Exclusive Partners and/or Client approaches any government, non-government authorities, the relevant authorised education institute, college, university that is a registered training organisation in Australia and/or any other relevant bodies related to the Clients application directly and doesn’t go through the appropriate channel as advised by the Company.

23. This Agreement will be governed by and construed in accordance with the laws of Australia. Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination, shall be subject to the jurisdiction of the Courts anywhere in Australia.

UPDATES / SERVICE LEVEL AGREEMENT

24. Email is the official and primary means of written communication. The QA Local and/or Exclusive Partners agrees that contacting the Company through other methods of communication, including but not limited to, text messages, social media (Skype, WhatsApp, Viber and Facebook etc.) to arrange appointments or to pass information is not acceptable practice and the Company reserves the right not to respond to any query which is not sent by email and/or any other email address that is instructed in writing to the QA Local and/or Exclusive Partners.

25. Any documents from the Company will be made available to download from the Online Client Portal.

Intellectual Property Rights (IPR)

26. The company retains all intellectual property rights related to the website, its content, and any materials provided to clients. Clients are granted a limited, non-exclusive, non-transferable right to use the materials solely for the purpose of availing the company's services. Any unauthorized use, reproduction, or distribution of the company's intellectual property is strictly prohibited.

Limitation of Liability

27. The company shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of its services, including but not limited to loss of profits, loss of data, or interruption of business. The company's total liability, whether in contract, tort, or otherwise, shall not exceed the total amount paid by the client for the services rendered during the preceding twelve (12) months.

Data Privacy and Protection

28. The company is committed to protecting the privacy and confidentiality of its clients' personal information. The company collects, uses, stores, and protects personal data in accordance with applicable data protection laws. By availing the company's services, clients consent to the collection and processing of their personal information for the purposes of providing the services and improving the company's offerings. The company will not disclose clients' personal information to third parties without their consent, except as required by law or as necessary for the provision of services.

Modification of Terms

29. The company reserves the right to modify these terms and conditions at any time, effective upon posting the modified terms on the website. Clients are responsible for regularly reviewing the terms and conditions to stay informed of any changes. Continued use of the company's services after any modifications to the terms constitutes acceptance of the modified terms by the client.

The QA Local and/or Exclusive Partners and their Clients hereby acknowledge and accept the terms and conditions outlined within this Agreement and are personally liable for all fees for services performed in accordance with this Agreement.

SCHEDULE OF FEES

When the QA Local and/or Exclusive Partners instructs the Company to assist with the documentation collection process, the QA Local and/or Exclusive Partners on behalf of their Clients agrees to pay the Qualifications Australia fees.

Australian Course Fees:

Australian Qualifications fees to be paid directly via Qualifications Australia (QA) website at the time of registration as per actuals. QA will retain this amount until it receives a reply from the relevant authorized Institutions, Colleges, Universities that are RTO registered as per Australian Qualification Framework (AQF) standards. If the relevant authorised Institutes, Colleges and/or Universities does not agree to take up the QA Local and/or Exclusive Partners Client’s application and refuses to enroll their client, then QA will refund the full amount back to the QA Local and/or Exclusive Partners on behalf of the Client. If the relevant authorized Institutes, Colleges and/or Universities agrees to take up the QA Local and/or Exclusive Partners Client’s application and agrees to enroll their Client, then the Qualification fees are non-refundable and will start with the Australian Certification process.

The QA Local and/or Exclusive Partners acknowledge and agree that they have shown the terms and conditions as per this agreement to their respective Clients. The QA Local and/or Exclusive Partners and their Clients have read this terms and conditions as per this agreement and its conditions and the Payment Terms and is willing to take documentation consultancy advice for their application as per this Agreement and will abide by all its conditions and clauses. The terms and conditions as per this agreement has been read by the QA Local and/or Exclusive Partners and their Client and have fully understood its contents. The QA Local and/or Exclusive Partners and their Client agrees that this Schedule of Fees of the Company forms part and parcel of the main terms and conditions of this agreement accepted and executed by the QA Local and/or Exclusive Partners and their Clients with the Company. The Fee(s) paid to the company are via third party online payment gateway and are subject to Australian dollar conversion rates, administrative charges, surcharges and other relevant service charges may also apply.